How it works?

eHealth for Pantai Hospital

eHealth, our version of telemedicine, is an easy to use, private and secure online platform that connects you to your preferred top specialist from the comfort of home. Available via eHealthChat and eHealthConsult, both services give you an alternative channel in addition to walk-in appointments, to consult your doctor of choice.

Pantai Hospital’s eHealthChat

With eHealth Chat, you can have a FREE 10-minute conversation on video or call with your selected doctor about general wellness and advice.

Pantai Hospital’s eHealthConsult

eHealthConsult allows you to have around 30-minute video consultation with your preferred specialist. If there are medications prescribed to you after consultation, you can choose to have it delivered right to your doorstep or self pick-up at our hospital.

Convenient Healthcare At Your Service

Available for all patients.
FREE 10-minute video or voice call on wellness and advice.
Convenience of advance appointment booking with preferred specialist 24/7 via eHealth online platform.

Available for new* and existing/follow-up patients.
Around 30-minute video consultation with diagnosis and medications prescription. Requires consultation fees.
Medications delivery right to your doorstep or self-pick up at hospital.
24/7 advance appointment booking with preferred specialist.
Medical receipt and medical certificate (MC) are available upon request.

*eHealthConsult for new patients are only available at selected hospitals. Do visit hospital’s eHealth website to find out more.

BENEFITS OF eHEALTH

Instant Access to Top Specialists

Get real-time consultation by the experts and learn about treatment options quickly.

Instant Access to Top SpecialistsGet real-time consultation by the experts and learn about treatment options quickly.

Consult From Anywhere

Access Top Specialists of your choice from anywhere.

Consult From AnywhereAccess Top Specialists of your choice from anywhere.

Free 10-Minute Advice
(For eHeathChat)

FREE 10-minute conversation on video or call with your selected doctor about general wellness and advice.

Free 10-Minute Advice
(For eHeathChat)FREE 10-minute conversation on video or call with your selected doctor about general wellness and advice.

Private and secure

Secured online platform for private discussions between doctors and patients.

Private and secureSecured online platform for private discussions between doctors and patients.

Free Registration

Enjoy free registration when you make an appointment with your preferred specialist on eHealth.

Free RegistrationEnjoy free registration when you make an appointment with your preferred specialist on eHealth.

Medication Delivered To Your Doorstep
(For eHealthConsult)

Stay comfortably at home and let us get your medications delivered to you.

Medication Delivered To Your Doorstep
(For eHealthConsult)Stay comfortably at home and let us get your medications delivered to you.

SELECT YOUR PREFERRED HOSPITAL AND GET YOUR eHEALTH NOW

FREQUENTLY ASKED QUESTIONS

eHealthChat is an online platform that allows you to make advance appointment booking for a FREE 10-minute conversation and advice via video or voice call, about your general wellness with your preferred doctor.
You would also be able to view doctors’ profiles and availability for appointments on eHealth. Click here to view your preferred doctor’s profile and availability.

You will be able to seek advice on wellness from your doctor of choice. No diagnosis will be carried out. Your doctor will then recommend you if there is a need to visit him / her at the clinic for physical check or for you to visit the hospital for further health screening.

eHealthChat and eHealthConsult function as alternative channels in addition to walk-in appointments for patients to consult their doctors.
eHealthConsult is an added value service specifically for patients who cannot travel to the hospital. It functions as an alternative appointment option for patients to meet their doctors and receive continuous care.

eHealthChat allows a FREE 10-minute conversation on video or voice call with your selected doctor to advice on general wellness . No registration number, diagnosis, prescription or payment will be assigned/ made or charged.
eHealthConsult allows you to have around 30-minutes video consultation with your preferred specialist. Requires consultation fees. If there are medications prescribed to you after consultation, you can choose to have it delivered right to your doorstep or self pick-up at our hospital.

Note: It is still important for you to meet the doctor in person. This allows the doctor to proceed with the medical assessment which includes visual and physical examinations and initiate the treatment recommendations.

For any physical examination advice from your doctor of choice must be followed and any medical scanning must be done at the hospital.

The consultation hours differ from doctor to doctor. The service is not available during Public Holidays and rest days where the clinic is closed.
However, the service for patients to make an appointment is available 24 hours.
For more information of specific hospital’s operating hour, kindly visit respective hospital’s site.

You can log on to our web portal at https://pantai.ehealth.com.my and choose a preferred language to get started on your account.
Select 'Pantai Hospital’s eHealthChat' for a list of doctors available.
Select your preferred Specialist, date and time, then click ‘Proceed To Next Step’.
Do remember to read and agree to the Terms and Conditions before proceeding to the next step.
Create your eHealth account by entering your mobile number. Click ‘Next’ and ‘OK’ to receive an SMS verification code and key-in that code.
Click ‘Confirm Appointment’ and you will receive an SMS confirming your appointment.
An SMS reminder will be sent close to your appointment date.
On appointment day, logon to the website and click ‘Enter Video Room’ if you have selected the ‘Video Call’ option previously. If you have selected a ‘Voice Call’ option, you will receive a call from our clinic.

Note: The above steps are not applicable to Pantai Hospital Penang’s eHealth Portal. Kindly visit www.pantai.com.my/penang/ehealth FAQ segment for more information.

eHealthConsult is an online platform that gives users the option to connect with the doctors of your choice via video consultation.
Available for new and existing patients with around 30-minute video consultation time.
Diagnosis and medications prescriptions are available.
Requires consultation fees.
You would also be able to view doctors’ profiles and availability for appointments on eHealth.

Pantai Hospital’s eHealthConsult is an easy-to-use and hassle-free secured online web portal that allows you to consult specialist of your choice from the comfort of your home.
You can learn about treatment options quickly with real-time consultations.
For patients who can't leave their home due to certain reasons or do not have the time to take a day-off from work, Pantai Hospital’s eHealthConsult will be the right option for them.
It is also convenient for patients who lives further from the hospital and it save them time of travelling.
Prescriptions can also be delivered to their home or pickup at the hospital drive-thru where available.

It is still important for you to meet the doctor in person. This allows the doctor to proceed with the medical assessment which includes visual and physical examinations and initiate the treatment recommendations.
Pantai Hospital’s eHealthConsult is an added value service specifically for patients who cannot travel to the hospital. It functions as an alternative appointment option for patients to meet their doctors and receive continuous care.

For any physical examination advice from your doctor of choice must be followed and any medical scanning must be done at the hospital.

The consultation hours differ from doctor to doctor. The service is not available during Public Holidays and rest days where the clinic is closed.
However, the service for patients to make an appointment is available 24 hours.
For more information of specific hospital’s operating hour, kindly visit respective hospital’s site.

You can log on to our web portal at https://pantai.ehealth.com.my and choose a preferred language to get started on your account.
Select your preferred Specialist, date and time, then click ‘Proceed To Next Step’.
Do remember to read and agree to the Terms and Conditions before proceeding to the next step.
Create your eHealth account by entering your mobile number. Click ‘Next’ and ‘OK’ to receive an SMS verification code and key-in that code.
Proceed by filing in Patient Details and click ‘Pay Now’ with options of Online Banking, Credit/Debit Card and eWallet.
Your appointment is confirmed upon receipt of payment and the status will be updated in your eHealth account.
An SMS will be sent once the appointment is made and an SMS reminder will be sent close to your appointment date.
On appointment day, logon to the website and click ‘enter video room’ for your doctor’s consultation.

Note: The above steps are not applicable to Pantai Hospital Penang’s eHealth Portal. Kindly visit www.pantai.com.my/penang/ehealth FAQ segment for more information.

Find out more

FIND OUT MORE ABOUT OUR PACKAGES

How it works?

eHealth for Pantai Hospital

1What is Pantai Hospital’s eHealthChat?

2What can I expect from the doctor with a 10-minute conversation on eHealthChat?

3What is the difference between making an appointment at the Hospital vs Pantai Hospital’s eHealthChat and Pantai Hospital’s eHealthConsult?

4What about the need for a physical examination or medical scan?

5What are the hours which the service is available?

6How to book an appointment via Pantai Hospital’s eHealthChat?

1What is eHealthConsult?

2Why do I need Pantai Hospital’s eHealthConsult?

3What is the difference between making an appointment at the Hospital vs Pantai Hospital’s eHealthConsult?

4What about the need for a physical examination or medical scan?

5What are the hours which the service is available?

6How to book an appointment via Pantai Hospital’s eHealthConsult?